Returns, Exchanges and Cancellations

Need to send something back, swap it, or cancel an order that has not shipped yet? Complete the form below — it takes a minute — and our team will confirm the next steps by email within 2 business days. There is no charge for submitting a request.

Please Note

• Returns are accepted within 90 days of delivery; items must be unused, in original packaging, with tags and accessories.
• Cancellations are free before the order ships.
• Returns are free — we cover return shipping. Damaged, defective or wrong items are always our responsibility — attach photos below.
• Do not ship anything until you receive our authorization email with the return address (1248 Linda Pl, Tracy, CA 95376, United States).
• Refunds are issued 5–10 business days after we receive and inspect the item, to the original payment method.

Your Request

Type of request *
Select oneReturn for refundExchangeCancel an order (not yet shipped)Damaged, defective or wrong item

Order number *

Full name *

Email used for the order *

Item(s) and quantity *

Reason *
Select oneChanged my mindWrong size or fitNot as describedArrived damagedDefective / not workingReceived wrong itemArrived too lateOther

Details (for damaged or defective items, describe the problem and email photos to support@welmeroffice.com)

Delivery date (if known)

Submit request

Next Steps

1. We review your request and reply by email within 2 business days with an authorization number and, for returns, the address to ship to.
2. Pack the item securely with the authorization number inside and send it with a tracked service; keep the receipt.
3. When the parcel arrives we inspect it and email you the outcome. Refunds are issued 5–10 business days after we receive and inspect the item; cancellations are refunded within 7 business days.

Need Help?

You can also start a return or cancellation by emailing support@welmeroffice.com, messaging us on WhatsApp at +1 (209) 319-8994 or calling +1 (209) 319-8994 — Monday to Friday, 9:00 AM – 6:00 PM, Pacific Time (PT). Please have your order number ready.

Last updated: October 22, 2026.