Refund policy

Return and Refund Policy

This Return and Refund Policy describes when and how you can return an item purchased from Welmer (welmeroffice.com), who pays for return shipping, and how and when refunds are issued. It is written to comply with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and applicable state consumer protection laws.

1. 90-Day Returns

You may return most items within 90 days of the delivery date for a refund or an exchange. The delivery date is the date shown in the carrier's tracking record. Return requests submitted after this period cannot be accepted, except where a longer period is required by law.

2. Return Conditions

We accept returns of items that are in new, resalable condition: not used, worn or washed, with original packaging, tags and all included accessories intact, and with the order number so we can locate your purchase. If an item comes back used, damaged by handling, or missing parts, we reserve the right to decline the return or to issue a partial refund that reflects the reduced value of the item.

3. Non-Returnable Items

Some products are excluded from our standard return policy. Unless they arrive damaged, defective or incorrect, we cannot accept returns of gift cards; digital products; personalized items; and products clearly identified as final sale at checkout. Nothing in this section limits your rights in relation to faulty goods.

4. Refunds

Once your return arrives, we inspect it and email you the outcome. Approved refunds are issued 5–10 business days after we receive and inspect the item, to the original payment method. Refunds for cancelled orders and for orders we are unable to fulfil are issued within 7 business days, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. After we issue a refund, the time it takes to appear on your statement depends on your bank or card issuer — typically 3–10 business days, and sometimes longer for international cards. If more than 15 business days have passed since our confirmation, contact support@welmeroffice.com and we will send you the refund reference to take to your bank.

5. Who Pays for Return Shipping

You never pay to return an item to Welmer: return shipping within 90 days of delivery is on us. Once your return is authorized we email you a prepaid label. The refund covers the full product price; the outbound shipping fee, if you paid one, is also refunded when the return is caused by our error.

6. Size, Color and Model Exchanges

If you would prefer a different variant, we are happy to exchange it. Request the exchange through the return form or by email within 90 days of delivery; the item must meet the return conditions above. The replacement is dispatched once we receive the tracking number of the returned parcel. Where the requested item is unavailable, we issue a refund. Any price difference is settled before the replacement ships.

7. Requesting a Return

To start a return:

1. Fill in our return form or email support@welmeroffice.com with your order number and the reason for the return. We reply within 2 business days with a return authorization and instructions.
2. Pack the item securely in its original packaging and include your order number inside the parcel.
3. Ship it to the address confirmed in your authorization. Our returns address is 1248 Linda Pl, Tracy, CA 95376, United States.

Please do not send an item back without a return authorization: unauthorized parcels can be delayed or refused. Keep your shipping receipt and tracking number until the refund is issued.

8. Cancelling an Order

Changed your mind? Orders can be cancelled at no cost before the order ships. Contact us by email at support@welmeroffice.com, by phone at +1 (209) 319-8994 or via WhatsApp (+1 (209) 319-8994) with your order number as soon as possible. We confirm the cancellation and refund the full amount within 7 business days. If the parcel has already left our warehouse, please refuse delivery or follow the return process instead.

9. Out-of-Stock and Unfulfilled Orders

If an item becomes unavailable after you order, or we are unable to ship within the time promised, we will notify you promptly with a revised shipping date or, if we cannot give one, an explanation. You may then choose to wait, accept a substitute, or cancel for a full refund; if you do not agree to a delay, the order is cancelled and refunded within 7 business days.

10. If Something Arrives Wrong

Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@welmeroffice.com with your order number and clear photos of the item and the packaging. We will offer, at your choice, a free replacement or a full refund including any shipping charges, and we will cover the cost of returning the item if we need it back. Reports made after 7 days are still reviewed, but it becomes harder to establish that the damage occurred in transit.

11. Warranty and Legal Rights

We stand behind what we sell. If a product develops a manufacturing defect within 12 months of delivery, we will repair it, replace it or refund it — our choice, based on what solves the problem fastest. Wear and tear, accidents, misuse and modifications are excluded. This limited warranty is in addition to any rights you have under the law of your state, which may vary; nothing here reduces those rights. Warranty claims go to support@welmeroffice.com.

12. Questions

Our support team is here Monday to Friday, 9:00 AM – 6:00 PM, Pacific Time (PT): write to support@welmeroffice.com, send a WhatsApp message to +1 (209) 319-8994, call +1 (209) 319-8994 or fill in the contact form. We answer within 2 business days. Postal address: Welmer, 1248 Linda Pl, Tracy, CA 95376, United States.

13. Agreement to This Policy

Our Returns & Refunds Policy is presented before you enter payment details and is accepted when you complete your purchase. Please keep a copy for your records; the version in force on the date of your order applies to that order.

This policy was last updated on October 22, 2026. We may update it from time to time; the version published at the time of your order applies to that order.