Terms of service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of welmeroffice.com (the "Site") and every purchase you make from Welmer ("we", "us"). Please read them carefully. By using the Site or placing an order you agree to these Terms, to our Return and Refund Policy, our Shipping Policy and our Privacy Policy, which are incorporated by reference. If you do not agree, please do not use the Site.

1. The Seller

Welmer is the trading name of Helen Shun Welm (DBA WELMER), a limited liability company located at 1248 Linda Pl, Tracy, CA 95376, United States, EIN 43-2484599. We sell office supplies and desk accessories online through this Site. You can reach us at support@welmeroffice.com, +1 (209) 319-8994, WhatsApp +1 (209) 319-8994 or the contact form, Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)).

2. Who May Use the Site

Purchases may only be made by persons aged 18 or over who can lawfully enter into contracts. This Site is not intended for children under the age of 13, in line with the Children's Online Privacy Protection Act, and we do not knowingly collect their data. When you place an order you confirm that the information you provide is accurate and that you are authorized to use the chosen payment method.

3. Prices and Taxes

All prices are shown in USD. The price of an item is the price displayed at the time you place your order. Sales tax is calculated at checkout based on the shipping address and shown at checkout. The total shown at checkout — items, shipping and taxes — is the total you pay; we do not add fees afterwards. When we advertise a discount, the reference price is a price we actually charged before the promotion. We correct pricing errors when we find them; if an error affects your order we contact you before shipping with the option to confirm at the correct price or cancel for a full refund.

4. Payment

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. Payments are processed securely by Shopify Payments (powered by Stripe); we do not store full card numbers on our servers. Your card is charged when the order is placed. The charge appears on your statement as WELMEROFFICE.COM. If a charge is declined, or our payment provider's fraud screening flags the order, we may ask you for additional verification or cancel the order. If you believe a charge is incorrect, please contact us before contacting your bank — most issues are resolved within a business day.

5. Orders and Contract Formation

Your order is an offer to buy. After checkout you receive an order confirmation email; this acknowledges receipt of your order but does not accept it. A contract of sale is formed when we ship the goods and send the shipping confirmation. We may decline or cancel an order before shipment for reasons including unavailability, a pricing or description error, suspected fraud, or a shipping address we cannot serve; if we do, any payment is refunded in full within 7 business days. We may limit quantities per order or per customer.

6. Shipping and Delivery

We ship to the United States. Orders are processed within 1–2 business days; at checkout you choose Standard Shipping (USD 9.95, 8–14 business days, free on orders of USD 129 or more) or Fast Shipping (USD 33.95, 8–12 business days). Every order includes tracking. If we cannot ship within the promised time we notify you before that date with a revised date and the right to cancel for a full refund; if the delay exceeds 30 days or is indefinite, the order is cancelled and refunded unless you expressly agree to wait. Full details, including our fulfillment locations and how import duties are handled, are in our Shipping Policy, which is part of these Terms.

7. Cancellations, Returns and Refunds

Our cancellation and refund terms, in summary: cancel at no cost before the order ships; return eligible items within 90 days of delivery, unused and in original packaging, to 1248 Linda Pl, Tracy, CA 95376, United States; return postage is free; refunds go back to the original payment method 5–10 business days after we receive and inspect the item (7 business days for cancellations); faulty or wrong items are always replaced or refunded free of charge. The full Return and Refund Policy, which you accept at checkout, governs in case of any difference.

8. Use of the Site and Customer Reviews

Use the Site lawfully and in good faith: no fraudulent or unauthorized orders, no attempts to breach security, no automated scraping, no abuse of discounts. Reviews on our product pages come from customers who bought the product; we take reasonable steps to verify them and never commission fake reviews. Content you submit must be truthful and yours; you allow us to publish it and we may remove anything inappropriate.

9. Products and Availability

Descriptions, specifications and photographs are provided in good faith and are as accurate as we can make them; small differences in color or finish can result from photography, lighting and display settings. Welmer sells generic, unbranded products; references to third-party brands, if any, describe compatibility and imply no endorsement. Listing an item does not guarantee stock. Where an item sells out after you order, you may wait, choose an alternative or receive a full refund.

10. Intellectual Property

The Site and everything on it, including the Welmer name and logo, images, copy and design, belong to us or our licensors. You receive a limited, revocable license to use the Site to shop; no other rights are granted. Copying our content for commercial use, scraping the Site or reusing our images requires our written consent. Notices of alleged infringement should be sent to support@welmeroffice.com.

11. Warranty

We provide the limited warranty set out in our Return and Refund Policy. Except for that warranty, and to the fullest extent the law allows, we make no other express warranties, and implied warranties of merchantability and fitness for a particular purpose are limited to the duration of the limited warranty. Some states do not allow such limitations, so they may not apply to you; this warranty gives you specific legal rights and you may have others that vary by state. Consistent with the Magnuson-Moss Warranty Act, nothing in these Terms disclaims implied warranties while a written warranty is in effect.

12. Limitation of Liability

Our responsibility to you for any order is capped at the price you paid for it, and we are not responsible for indirect or consequential losses — such as lost profits or lost data — to the extent the law lets us exclude them. Nothing in these Terms limits liability for personal injury or death caused by our negligence, for fraud or fraudulent misrepresentation, or any liability that consumer protection law does not allow us to limit. Where your state or country does not permit some of these exclusions, they apply to you only as far as the law allows.

13. Governing Law and Dispute Resolution

These Terms and any purchase are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-law rules, and by the California Unfair Competition Law, Bus. & Prof. Code § 17200 et seq., and Consumers Legal Remedies Act, Civ. Code § 1750 et seq. where it applies. Please contact us first at support@welmeroffice.com: almost every issue is resolved by our support team within a few days. Arbitration agreement. If a dispute cannot be resolved informally within 30 days, you and we agree that it will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its consumer rules, rather than in court, except that either party may bring an individual claim in small claims court. Class action waiver: claims may be brought only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. You may opt out of this arbitration agreement by emailing us within 30 days of your first purchase. This section is governed by the Federal Arbitration Act. Nothing in this section prevents you from filing a complaint with the consumer protection office of your state attorney general or with the Federal Trade Commission.

14. Changes, Severability and Entire Agreement

We may update these Terms from time to time; the version in force when you place an order applies to that order, and the current version is always available on the Site with its "last updated" date. If any provision is found unenforceable, the remainder continues in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the policies incorporated by reference, are the entire agreement between you and us regarding the Site and your purchases. You may not assign your rights under these Terms; we may assign ours to a successor of the business.

15. Questions About These Terms

Questions about these Terms or an order: support@welmeroffice.com · +1 (209) 319-8994 · WhatsApp +1 (209) 319-8994 · contact form · Welmer, 1248 Linda Pl, Tracy, CA 95376, United States. Support hours Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)). Charges from us appear on your statement as WELMEROFFICE.COM.

Effective date of this version: October 22, 2026.