Shipping policy
Shipping Policy
Here is everything about how your Welmer order gets to you — from the moment you check out to the moment it arrives at your door — including the timeframes we commit to and your options if a shipment runs late.
1. Destinations
Orders can be delivered to addresses in the United States. At this time we are unable to deliver to P.O. boxes, military addresses or outside the continental United States; if you enter an address we cannot serve, we will contact you and cancel and refund the order if no alternative address is available.
2. Where Orders Ship From
Orders are fulfilled from the United States, China and the European Union, depending on the product and stock location closest to you. Some items are dispatched directly from our partner warehouses abroad; these shipments take longer to arrive and travel through international customs — the delivery estimate shown at checkout already accounts for this. We ship with USPS, UPS and JS Express and comparable carriers. Orders containing several items may be shipped in separate parcels, each with its own tracking number, at no extra cost to you.
3. Delivery Times
Transit time depends on the service you choose: 8–14 business days for Standard Shipping, 8–12 business days for Fast Shipping, both counted in business days from the day the parcel leaves the warehouse. Including processing, expect a standard order in about 9–16 business days. We publish the timeframes we actually achieve, not a best case; holidays, severe weather, customs inspections and address errors can add time, and if a delay affects our promised date we contact you with your options.
4. Shipping Costs
We offer two shipping options at checkout:
- Standard Shipping — USD 9.95, estimated delivery 8–14 business days after dispatch. Free on orders of USD 129 or more.
- Fast Shipping — USD 33.95, estimated delivery 8–12 business days after dispatch. Not eligible for free shipping.
The shipping cost is shown in your cart and at checkout before you pay; the total displayed at checkout is the total charged to your card, with no handling fees added later. Import duties and taxes, where they apply, are explained in the "Customs, Duties and Taxes" section.
5. Order Processing
Orders are processed within 1–2 business days after payment is confirmed (business days are Monday to Friday, excluding U.S. federal holidays). Processing covers payment verification, picking, quality check and packing. Orders placed on weekends or holidays are processed on the next business day. You receive a confirmation email when the order is placed and a second email, with tracking, when it ships.
6. Following Your Parcel
You never have to wonder where your order is: a tracking link is emailed to you when the parcel is dispatched, and our tracking page at welmeroffice.com/apps/parcelpanel shows every scan in one place. Please allow up to 72 hours for the first scan to appear and a few additional days for customs clearance on international shipments. Should tracking stall for more than 10 business days, get in touch and we will investigate with the carrier on your behalf.
7. Shipping Delays and Your Options
We take our shipping promise seriously. If we become aware that your order cannot be shipped within the time promised at checkout, we will contact you before that date with either a definite revised shipping date or, if we cannot determine one, an explanation. In every case you may cancel the order and receive a full and prompt refund — just reply to our notice or email support@welmeroffice.com; cancelling costs you nothing. If a revised date is more than 30 days after the original one, or if we have already delayed once, your order is cancelled and refunded automatically unless you expressly tell us you want to wait. Refunds for cancelled orders are issued within 7 business days. This procedure follows the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).
8. Customs, Duties and Taxes
Because some orders travel from our warehouses abroad, they pass through customs on entry to the United States. U.S. duties now apply regardless of parcel value (the de minimis threshold ended in 2025). We ship duties-paid: the price you see already covers any U.S. import duties and taxes, and no payment is requested at your door. Should a carrier ask for one in error, tell us before paying. For U.S. orders, sales tax is calculated at checkout based on the shipping address.
9. Problems in Transit
Risk of loss passes to you on delivery, as confirmed by the carrier's tracking record. If your tracking shows no delivery scan and the estimated window has passed by more than 10 business days, contact us: we open a trace with the carrier and, if the parcel is confirmed lost, we send a replacement or issue a full refund — your choice. If a parcel is marked as delivered but you have not received it, check with household members and neighbors, then contact us within 7 days so we can investigate with the carrier. If an item arrives damaged, photograph the packaging and the item before discarding anything and contact us within 7 days; we replace or refund it at no cost to you.
10. Incorrect or Incomplete Addresses
Please check your shipping address carefully before completing your order; we ship to the address exactly as entered. If you notice a mistake, contact us immediately — we can correct the address until the order ships, but not afterwards. Parcels returned to us because of an incorrect or incomplete address, or because they were unclaimed, are refunded minus the actual shipping and return costs, or reshipped at your request once the corrected address and any reshipping fee are confirmed.
11. Contact Us
Our team can help with any delivery question: support@welmeroffice.com · WhatsApp +1 (209) 319-8994 · +1 (209) 319-8994 · contact form. Hours: Monday to Friday, 9:00 AM – 6:00 PM, Pacific Time (PT). Please include your order number so we can look it up straight away.
This Shipping Policy was last updated on October 22, 2026 and applies to all orders placed on or after that date.