Privacy policy

Privacy Policy and Notice

This Privacy Policy describes how Welmer ("we", "us"), operated by Helen Shun Welm, collects, uses, shares and protects personal information when you visit welmeroffice.com or buy from us, and the choices and rights you have. Effective date: October 22, 2026.

1. Who Is Responsible for Your Data

Welmer is owned and operated by Helen Shun Welm (WELMER) at 1248 Linda Pl, Tracy, CA 95376, United States. We decide how and why your personal information is processed; Shopify Inc. provides the platform on which the Site runs and processes data under our instructions. For anything related to your data, write to support@welmeroffice.com.

2. Categories of Personal Information

We collect the following categories of personal information:

Identifiers and contact details — name, email address, shipping and billing address, phone number or WhatsApp number, provided when you order or contact us.
Order and payment information — products purchased, order value, and payment details. Card numbers are collected and processed directly by Shopify Payments (powered by Stripe); we see only the last four digits and the payment method.
Account and communication data — messages you send us, reviews you submit, and your customer service history.
Device and usage data — IP address, browser type, device identifiers, pages viewed, referring URLs and interactions with the Site, collected automatically through cookies and similar technologies (see our Cookie Policy).
Marketing preferences — whether you have subscribed to or unsubscribed from our emails.

3. Third Parties

Your data is shared with service providers that help us deliver what you bought, each bound to use it only for that purpose: Shopify, which hosts our store; Shopify Payments (powered by Stripe) and the payment networks, for payment and fraud screening; carriers and warehouses in the United States, China and the European Union — including USPS, UPS and JS Express — which receive delivery details; the email, messaging and help-desk tools we use to support you; and analytics and advertising platforms that set cookies on the Site (see the Cookie Policy for controls). We also disclose data when the law requires it or to protect our rights. We never sell personal information and do not share it for cross-context behavioral advertising except through the cookie-based advertising you can opt out of.

4. How Long We Keep Your Information

We keep order and transaction records for 7 years after the purchase to meet tax, accounting and warranty obligations; customer service correspondence for 3 years after the last contact; marketing preferences for as long as you remain subscribed and for a reasonable period after you unsubscribe so we can honor your choice; and analytics data in aggregated form. Information is deleted or anonymized when no longer needed for these purposes, unless a longer period is required by law or to resolve a dispute.

5. How We Use Your Information

We use personal information to: process and deliver your orders and send order, shipping and delivery updates; provide customer support and handle returns, refunds and warranty claims; prevent fraud and protect the security of the Site and our payment provider; comply with legal obligations, including tax and consumer protection laws; improve the Site, our products and your shopping experience through analytics; and, with your consent or where permitted, send you marketing communications about our products and offers. We do not use your information for automated decisions that have legal or similarly significant effects on you.

6. Marketing Emails

We send marketing emails only to customers and subscribers, and you can stop them at any time using the unsubscribe link at the bottom of each message or by emailing support@welmeroffice.com; we process the request within 10 business days. Our emails always show who they are from and our physical mailing address, in compliance with the CAN-SPAM Act. Opting out of marketing does not affect order confirmations, shipping notices or replies to your requests.

7. How We Protect Your Information

We protect personal information with technical and organizational measures appropriate to the risk: the Site is served over HTTPS/TLS, payments are processed by PCI-DSS certified providers, access to customer data is limited to people who need it, and our platform providers maintain independent security certifications. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security; if a breach affecting your data occurs we will notify you and the relevant authorities as required by law.

8. Children's Privacy

We do not sell to or knowingly collect data from children under 13 (COPPA). Should we learn that we hold information from a child under 13 without verified parental consent, we delete it. Parents or guardians who have concerns can reach us at support@welmeroffice.com.

9. Your Choices and Rights

We extend the following rights to every customer in the United States, whether or not your state's privacy law applies to a business of our size: to know what data we have about you and receive a copy; to correct it; to have it deleted, except what we must keep for orders, taxes or disputes; and to opt out of marketing, targeted advertising (controls on the Cookie preferences page) and any sale or sharing of personal information (we sell none). Requests go to support@welmeroffice.com; we confirm your identity through your order email and answer within 45 days, and you can appeal a refusal by replying. Exercising your rights never affects the price or service you receive. California residents: the California Consumer Privacy Act (CCPA), as amended by the CPRA, Civ. Code § 1798.100 et seq. may grant additional rights, enforceable through the state Attorney General. We do not respond to Do Not Track browser signals; we do treat a Global Privacy Control signal as an opt-out of targeted advertising cookies.

10. Policy Changes

We may update this Privacy Policy to reflect changes in our practices or the law. The effective date at the top is updated whenever we do, and material changes are announced on the Site or by email to customers before they take effect. Continued use of the Site after a change means you accept the updated policy.

11. Contact Us About Privacy

Privacy requests and questions: support@welmeroffice.com (subject "Privacy") · WhatsApp +1 (209) 319-8994 · +1 (209) 319-8994 · contact form · post: Helen Shun Welm, 1248 Linda Pl, Tracy, CA 95376, United States.

This Privacy Policy is effective as of October 22, 2026.