Contact information

Customer Service & Contact Details

We are here to help before, during and after your purchase. Below are all the ways to reach Welmer, our business details, and what to expect when you contact us.

Who You Are Dealing With

Welmer (welmeroffice.com) is operated by Helen Shun Welm, trading as WELMER, a limited liability company engaged in online retail of office supplies and desk accessories. EIN: 43-2484599. Business address: 1248 Linda Pl, Tracy, CA 95376, United States. Payments are billed as WELMEROFFICE.COM on your statement.

Support Channels

Choose whichever channel suits you: email support@welmeroffice.com; phone +1 (209) 319-8994; WhatsApp +1 (209) 319-8994; the contact form linked in our footer; or the return form for returns, exchanges and cancellations. You can also write to us at Welmer, 1248 Linda Pl, Tracy, CA 95376, United States. Quoting your order number lets us find your purchase immediately.

Hours

We answer Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)). Expect a reply within 2 business days — often sooner, and WhatsApp is the fastest way to reach a person during those hours. Automated order confirmations, shipping updates and tracking links go out around the clock.

Complaints

If something has gone wrong, tell us — we want the chance to fix it. Send a complaint to support@welmeroffice.com with "Complaint" in the subject and your order number; we acknowledge it within 2 business days and aim to resolve it within 10 business days. If you remain dissatisfied, you may contact the consumer protection division of the California Attorney General, the Federal Trade Commission (reportfraud.ftc.gov) or the consumer protection agency of your own state.

Accessibility Assistance

Welmer is working to make its website usable by people of all abilities. If you encounter a barrier, tell us at support@welmeroffice.com; we will assist you directly and look at how to fix the issue.

Contact details current as of October 22, 2026.